Frequently Asked Questions (FAQ)
β±οΈ How long does it take to process my order?
All orders are made to order (Print On Demand).
Processing and production time is 2β5 business days after payment confirmation.
During peak seasons, processing may take up to 5β7 business days.
π What are the estimated shipping times?
Estimated delivery times after shipment are:
United States:
7β15 business days (excluding weekends and holidays)
International Orders:
12β25 business days, depending on destination and customs processing
π Estimated total delivery time:
10β22 business days (processing + shipping)
π Why does shipping take time?
Our products are produced and shipped through international fulfillment partners.
This allows us to keep prices competitive while maintaining quality.
We prioritize reliability and affordability over speed, and we always aim to deliver within the estimated timeframe.
π― Will I receive a tracking number?
Yes.
Once your order ships, you will receive an email with your tracking number and tracking link.
π§ What if I havenβt received my tracking information?
Tracking information is usually available within 3β7 business days after shipment.
Please check your spam or junk folder first.
If you still havenβt received tracking details, contact us at:
π§ support@whatisthefish.com
π How can I check my order status?
Use the tracking link provided in your shipping confirmation email to follow your package.
Tracking updates may be limited or delayed for several days β this is normal for international shipments.
π Who delivers my order?
We work with trusted international carriers.
Final delivery is typically handled by your local postal service.
π¦ What if my order is delayed?
Occasional delays may occur due to customs inspections, weather conditions, or peak seasons.
If your order appears delayed beyond the estimated timeframe, please contact our support team and we will assist you.
π¬ Still have questions?
Our support team is here to help.
Contact us anytime at: